Terms and Conditions

Terms & Conditions

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these Terms & Conditions is to set out the rights, obligations, and responsibilities of Trolly Holdings Ltd. (hereafter to be referred to as "Trolly Holdings Ltd.") and users of Trolly Holdings Ltd.-provided online overseas marketing and support service (hereafter "TrollyGo") through the relevant Trolly Holdings Ltd.-operated website for trade support ("TrollyGo Website").

Article 2 (Definitions)

2.1 "TrollyGo" refers to the e-commerce platform provided by Trolly Holdings Ltd. for the purpose of convenient trading of products and services.
2.2 "Members" refer to those who have been provided their ID as members after signing the contract with Trolly Holdings Ltd. for using the TrollyGo Website. Members are corporations or individual business with certificate of business registration engaging in professional business transactions. There are two types of members.
A. "Buyer" refers to members who are able to purchase products and use service within TrollyGo.
B. "Seller" refers to members who are able to sell products and use sales service within TrollyGo.
2.3 A "member ID" refers to an ID composed of a combination of letters and numbers selected by a member and approved by Trolly Holdings Ltd. for identification of him/her and his/her use of the TrollyGo Website.
2.4 "Password" refers to a combination of letters, numbers, and special characters selected by members for identification of themselves and for protection of their personal information.
2.5 Meanings of terms used herein but not defined in this Article 2 shall follow what is stipulated in relevant laws such as the Framework Act on Telecommunications, the Telecommunications Business Act, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

Article 3 (Notice about Terms & Conditions)

3.1 Trolly Holdings Ltd. shall post the contents of these Terms & Conditions, names of businesses, contact information (email/phone numbers, etc.), business registration numbers, etc. on the initial Service screen for easy recognition of users.
3.2 As regards a specified service, Trolly Holdings Ltd. may decide on and post the matters to be applied to it (hereafter "individual Terms & Conditions") in advance where required. Where members have consented to individual Terms & Conditions for using a specified service, individual Terms & Conditions shall have priority over others in application.
3.3 Trolly Holdings Ltd. may translate these Terms of Service into Korean and other languages and post the translated Terms of Service (hereafter "Global Terms & Conditions"). However, the Global Terms & Conditions are only intended to help international users understand the Terms of Service; in case of any contradictions or differences in interpretation, the English version of the Terms of Service shall take precedence.
3.4 Where these Terms & Conditions or individual Terms & Conditions are revised, Trolly Holdings Ltd. shall post the reason for revision and the date of its enforcement on the initial Service screen from 7 days before the enforcement until one day before the enforcement.
3.5 Where the content of revision that may be disadvantageous to members is concerned, Trolly Holdings Ltd. shall have at least 30 days of grace period and post it on the TrollyGo Website in advance of the enforcement, and inform members of the relevant changes by email. Where the members' contact address remains unclear, such as due to non-entry of contact information or changes that have not been updated, which make it impossible to provide individual notices, a notice made in accordance with these Terms & Conditions shall be deemed to have acted as an individual notice.
3.6 Revised Terms & Conditions shall apply even to members who signed these Terms & Conditions before the revision.
3.7 Members who are against to the revised Terms & Conditions may cancel the contract for using the Service at any time and request Trolly Holdings Ltd. to have their registered personal information deleted.
3.8 Members who continue to visit the TrollyGo Website to use the Service after the date of enforcement of the revised Terms & Conditions shall be deemed to have consented to these Terms & Conditions.
3.9 Revisions shall have priority over previous Terms & Conditions in application.

Article 4 (Relationship between Terms & Conditions and Relevant Laws)

4.1 If there is a conflict between these Terms & Conditions and a relevant law, the relevant law shall prevail.
4.2 Regarding the services that are provided, Trolly Holdings Ltd. may amend these Terms & Conditions within the extent that does not violate any of the following relevant laws concerning members' use of the Service: the Act on the Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms & Conditions, Framework Act on Electronic Document and Transactions, the Framework Act on Consumers, the Act on Fair Labeling and Advertising, and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.

Chapter 2 The Signing of Service Contract

Article 5 (Service Contract)

5.1 A contract for using the Website service (hereinafter referred to as "a service contract") shall become valid by Trolly Holdings Ltd.'s acceptance of the service application. Trolly Holdings Ltd. shall inform the applicant of its acceptance of the application by posting the notice on the Service screen or through email or the like.
5.2 An application for using the Service shall be deemed to have been made upon members' consent to the TrollyGo Website's Terms & Conditions and registration of necessary items with Trolly Holdings Ltd.
5.3 Trolly Holdings Ltd. shall accept applications that meet requirements stated in the foregoing 2.
5.4 Trolly Holdings Ltd. may refuse to accept an application if one of the following is the case: the applicant having a past record of violating these Terms & Conditions or a relevant law; the application being in violation of these Terms & Conditions; and one of the following being the case:
1. False statement in the application
2. Unauthorized use of another person's name
3. Unauthorized use of another business's business registration number in the application
4. When user is reported by another member of the TrollyGo Website for an unlawful act of dishonesty or fraudulence, etc., that has been perpetrated by the applicant
5. Failure to meet requirements stipulated in the application
6. When a child under the age of 14 requests to create an account
7. When the person who requests to create an account has previously lost their membership qualifications under these Terms & Conditions
8. When the person disrupts the Trolly Holdings Ltd.'s service provision or the service use of others
9. When the person engages in any activity prohibited under these Terms & Conditions or relevant laws

Article 6 (Granting and Management of Member ID)

6.1 A general member shall use one member ID. A corporate member shall use one member ID per business registration number.
6.2 All member ID and password-related management responsibility lies with members. Trolly Holdings Ltd. shall not be held responsible for loss and/or damages caused by members' careless management, leakage, or transfer or lending of their ID through no fault of Trolly Holdings Ltd.
6.3 Members shall perform the following for safe management of their ID and password.
1. Where their ID or password is stolen or used in an unauthorized way by a third party, they shall inform Trolly Holdings Ltd. of it immediately and follow Trolly Holdings Ltd.'s instructions, if any
2. When users have finished using the Service, they shall check that they have logged out
3. They shall not disclose their member ID or password to a third party or let him/her use it without a justifiable reason
6.4 Corporate members shall manage their member ID thoroughly to prevent leakage or tampering of important information. Trolly Holdings Ltd. shall not be responsible for any loss and/or damages incurred by corporate members caused by their carelessness in handling their member ID.
6.5 Member ID shall not be shared with others or transferred to others. Where a member is in violation of the foregoing sentence, Trolly Holdings Ltd. may block the use of his/her/its member ID.

Article 7 (Service Contract Termination)

7.1 Members may terminate a service contract at any time by giving a notice to Trolly Holdings Ltd. However, the Member shall take necessary measures to conclude all transactions at least 7 days before notifying the intention to terminate the Contract.
7.2 Trolly Holdings Ltd. may terminate a service contract where one of the following is the case. In such a case, Trolly Holdings Ltd. shall inform the member of the termination by email, phone or fax. Trolly Holdings Ltd. may provide the member with an opportunity to express his/her/its opinion of the termination in advance.
1. A member's failure to meet Trolly Holdings Ltd.-defined requirements for the Service provided by the TrollyGo Website either before or after the application
2. It being proven or reasonably suspected that the registered information is false or the application was made in the name of another person
3. A member's violation of his/her/its obligation stated in Article 6 hereof
4. A member's violation of his/her/its obligation stated in Article 13 hereof (additional)
5. A member posting things stated in Article 14.1 of the Terms & Conditions on the TrollyGo Website or engaging in transaction of goods that may run counter to public order or established social morals and good customs
6. A member refusing to consent to Trolly Holdings Ltd.'s amendment to these Terms & Conditions or addition/change/deletion of the content of the TrollyGo Website due to a change in relevant laws or the situation of transaction or for improvement of the Service, even after having been asked for consent
7. A member engaging in an act in violation of these Terms & Conditions or a relevant law or being subject to a situation requiring termination of a service contract under these Terms & Conditions such as an act presumed to be linked to a crime, a (planned) act of using the Service to obstruct the public good, and/or an act of obstructing the provision of the Service
8. Trolly Holdings Ltd. deems it necessary to terminate a service contract under reasonable judgement
7.3 As regards the termination of a service contract, Trolly Holdings Ltd. shall inform the relevant member of it, along with the reason for termination, by email, phone, fax, or other methods. However, Trolly Holdings Ltd. may give such a member an opportunity to express his/her/its opinion in advance before the termination.
7.4 Even after the termination, these Terms of Service shall remain in effect for the fulfillment of services already provided before the termination of a service contract.
7.5 In case a service contract is terminated, Trolly Holdings Ltd. may cancel various benefits that have been provided to the Member.
7.6 Termination shall not affect compensation for damages.

Chapter 3. The Use of Service

Article 8 (Service Types)

Trolly Holdings Ltd. shall provide the following Services to members on the TrollyGo Website.
The Service for providing an online marketplace for transactions and relevant additional services:
A. Market: service for providing a page for Sellers to register goods and advertise
B. Buy, Sell RFQ: service for searching sellers or buyers of specific goods
C. Bidding: Goods bidding service
D. Trolly Holdings Ltd.-designated Services related to public notices, market conditions, inquiries made between those engaging in transactions, special events, etc.

Article 9 (Service Hours)

9.1 Trolly Holdings Ltd. shall operate a 24/7 Website Service unless technical difficulties are experienced.
9.2 The Service may be interrupted during Trolly Holdings Ltd.'s periodical maintenance of the system. In such a case, Trolly Holdings Ltd. shall serve a notice to members in advance. Under extenuating circumstances, such as inability to contact the member or requirement of urgency, Trolly Holdings Ltd. may serve a notice to members posteriorly.

Article 10 (Change in Website-related Content)

10.1 Trolly Holdings Ltd. may add something to or change or delete the content of the TrollyGo Website upon obtaining members' consent and providing notice on the TrollyGo Website 7 days before the change is to the take effect, so that members can fully understand the changes.
10.2 Members shall check to see whether there is any change in the content of the TrollyGo Website or a public notice about such a change.

Article 11 (Stoppage of Service)

11.1 Trolly Holdings Ltd. may stop the Service temporarily where one of the below cases is true:
1. Maintenance, expansion, and replacement of the TrollyGo Website system
2. Occurrence of a situation beyond Trolly Holdings Ltd.'s reasonable control (e.g. problem with system disk or system breakdown through no fault of system manager)
3. Problem in the system caused by a third party such as a communications business or CP through no fault of Trolly Holdings Ltd.
11.2 Trolly Holdings Ltd. may stop or put a limit on the Service where there is a problem in the normal use of the Service due to a national emergency, power failure or a problem in the TrollyGo Website facility or overuse of the Service.
11.3 Trolly Holdings Ltd. shall not be held responsible for compensating for losses and/or damages incurred by members due to a (temporary) stoppage of the TrollyGo Website Service unless such losses and/or damages have been caused by Trolly Holdings Ltd.'s gross negligence or willful misconduct.

Article 12 (Trolly Holdings Ltd.'s Obligations including Protection of Personal Information)

12.1 Trolly Holdings Ltd. shall provide the Service stably and without interruption under these Terms & Conditions.
12.2 Trolly Holdings Ltd. shall protect personal information according to relevant laws and detail information will be provided in Personal Information Handling Guidelines.

Article 13 (Member Obligations)

13.1 To use the Service, members shall meet the requirements set by Trolly Holdings Ltd.
13.2 Members shall provide their corporate/personal information on the TrollyGo Website truthfully and accurately in accordance with the designated form and update it as time passes.
13.3 Members shall observe these Terms & Conditions and relevant laws.
13.4 Members shall provide information regarding transaction, including but not limited to, such as description of goods, customs authorization number, HS code etc., truthfully and accurately.
13.5 Members shall possess the requisite legal permissions or licenses for the sale or purchase of the goods.
13.6 Members shall not engage in the following:
1. Reproduction of information obtained from the TrollyGo Website or provision of such to a third party for any purpose other than the members' own use without Trolly Holdings Ltd.'s prior written consent
2. An act that runs counter to the healthy use of the Service such as continued transmission of advertising information against receivers' wishes for the Service or transmission/receipt or registration of posting of an excessively large amount of data that may impede stable operation of the Service
3. An act that may infringe on the rights, honor, credit or other legitimate profiting of Trolly Holdings Ltd. or other members
4. An act intended to obstruct smooth operation of the Service
5. Registering their goods without a real intention to sell them
6. An act that may breach international economic sanctions or be associated with any sanctioned countries, entities, or individuals
7. Inducing members to engage in direct transactions by circumventing TrollyGo
13.7 Members shall be liable for all losses and damages resulting from violations of this Article and shall indemnify Trolly Holdings Ltd. against all disputes with third parties related to such violations.

Article 14 (Members' Postings)

14.1 Trolly Holdings Ltd. has the right to delete members' postings or information registered or to stop providing the Service temporarily when a service contract is terminated or where it is judged that their content falls under any of the following category.
1. Slander of Trolly Holdings Ltd. or other members or a third party; infringement on another person's rights, honor, credit or legitimate profit through slander
2. Running counter to public order or established social morals and good customs
3. All acts related to posting, registering or publicizing illegal/obscene materials, media, etc. that are harmful to youth
4. Possibility of infringing on others' intellectual property rights
5. Registration of goods associated with infringement on the holder of trademark rights
6. Posting not corresponding to the nature of the Service or overlapping with another posting
7. False content or content including exaggerated ad
8. Content objectively judged to be associated with a criminal act
9. Content reported as a case of Internet fraud based on valid merits
10. Content including computer virus or data causing confusion or malfunction of information/communications facilities
11. Content judged to run counter to Trolly Holdings Ltd.'s posting management regulation or relevant laws
14.2 All responsibilities under the Civil and Criminal Acts including infringement on copyrights caused by images, phrases, videos (including attached files) posted shall rest with the member who posted such materials and Trolly Holdings Ltd. shall not be held responsible for them.
14.3 The poster shall retain the copyright for postings registered with the TrollyGo Website unless they do not infringe on a third party's rights. Trolly Holdings Ltd. shall retain the right to post them within the TrollyGo Website.
14.4 Trolly Holdings Ltd. may display member-registered postings on search sites, Trolly Holdings Ltd.-related sites or social media channels and use them for Trolly Holdings Ltd.'s sales promotion, publicizing and the like, at no cost. Trolly Holdings Ltd. may reproduce, display, transmit or distribute members' postings within the Service. Trolly Holdings Ltd. may also derive them as derivative or edited works, but shall comply with the request of members who registered relevant postings to stop using or delete them immediately except as required by law to retain them. Copyright and intellectual property rights for the work undertaken by Trolly Holdings Ltd. and its entrusted business shall revert to Trolly Holdings Ltd.
14.5 Where there is a party alleging that its rights related to privacy, copyright or intellectual property rights have been infringed upon due to information registered or posted by a member on the TrollyGo Website and asks that Trolly Holdings Ltd. delete such information or post a refutation countering such information, Trolly Holdings Ltd. shall comply with the request and take a necessary temporary step to block access to such information for a period not exceeding 30 days. The foregoing sentence shall apply mutatis mutandis to a case, where Trolly Holdings Ltd. judges that certain information registered or posted by a member infringes on someone's rights. Upon taking a necessary step concerning such information, Trolly Holdings Ltd. shall inform the requestor and the member who registered or posted such information of its action taken. Where a relevant member asks Trolly Holdings Ltd. for restoration of the deleted information and stoppage of the temporary step taken by Trolly Holdings Ltd. by presenting written evidence about such information not considered as being breaching information such as an agreement between the relevant parties or a report with the power of finality or the like, Trolly Holdings Ltd. may comply with such a request.

Article 15 (Posting Advertisements; Transactions with Sponsors)

15.1 Trolly Holdings Ltd. may run advertisements on the TrollyGo Website.
15.2 Trolly Holdings Ltd. shall not be responsible for any loss and/or damages incurred by members through their participation in advertisements or sponsors' sales promotional activities on the TrollyGo Website.

Article 16 (Disclaimer of Warranty)

16.1 Trolly Holdings Ltd. will not control or restrict information, including but not limited to descriptions of goods, customs authorization number, HS code provided by members. However, where it is judged that the content of the information posted by a member may infringe on a third party's honor or rights or violate law, Trolly Holdings Ltd. may refuse to approve it, delete it or take other necessary steps.
16.2 Members shall be liable for all losses and damages resulting from violations of these Terms & Conditions and shall indemnify Trolly Holdings Ltd. against all disputes with third parties related to such violation.

Chapter 4 Buyer Service

Article 17 (Buyer obligations)

17.1 The Buyer shall submit a purchase confirm as an expression of intention to purchase with the sales conditions for the goods offered by the Seller as an expression of intention to sell on TrollyGo.
17.2 The Buyer shall confirm the details and sales conditions of the goods written by the seller before purchasing the product. The Buyer shall bear the responsibility for any damage that occurs as a result of buying the product without reading the details and sales conditions.

Article 18 (Payment Method)

18.1 The payment method through TrollyGo can be made by any of the methods prescribed under the following subparagraphs.
1. Card Payments, including prepaid card, debit card, or credit card
2. Transfer to an online virtual account
3. Payment through electronic currency
4. Payment through crypto currency
5. Other methods of payments designated by Trolly Holdings Ltd.
18.2 The Buyer shall use the method of payment under their name when purchasing a product and shall not use another person's method of payment without proper authorization. The Buyer shall bear all responsibilities for any loss or damage incurred by Trolly Holdings Ltd., payment method owner, or the Seller as a result of using another person's method of payment.
18.3 The Buyer shall use a method of payment over which the Buyer has complete legitimate and lawful control and authorization, and Trolly Holdings Ltd. may verify proper authority for the method of payment. Moreover, Trolly Holdings Ltd. may suspend or cancel the transaction until the legitimacy of the Buyer's method of payment has been confirmed.
18.4 Trolly Holdings Ltd. may ask the Buyer to change their method of payment, tentatively put the payment on hold, or reject the payment under the TrollyGo's policy if legal or technical issues arise in the payment of the Buyer or Trolly Holdings Ltd. faces unexpected disruption (including the disruption of bank communication networks).
18.5 The information the Buyer has provided pertaining to the payment of purchase amount and any liability or disadvantages shall be solely afforded to the Buyer.

Article 19 (Shipping and Transaction Completion)

19.1 Upon the completion of delivery, the buyer shall express the intent to complete the purchase within the period specified in the purchase contract.
19.2 If no expression of intention is provided by the Buyer within the specified time frame as per paragraph 1, it shall be deemed that the purchase has been completed.
19.3 Upon completion of the purchase, members shall no longer be able to raise a complaint against Trolly Holdings Ltd. based on defects, non-delivery of the product.
19.4 This Article is applicable only upon both the Seller and the Buyer hold Korean nationality and the Buyer qualifies as a consumer under the Electronic Commerce Act.

Article 20 (Scope of application)

In the event that the buyer qualifies as a consumer under the Electronic Commerce Act, the Electronic Commerce Act shall take precedence related to supply, refund and cancellation. In all other cases, the individual Terms & Conditions, individual contract and TrollyGo's policy takes precedence.

Chapter 5 Others

Article 21 (Indemnity)

21.1 Trolly Holdings Ltd. shall not be held responsible for a result of the inability of providing the Service either temporarily or permanently due to a force majeure situation such as acts of God, repair or check of information/communications facilities or interruption of communications. In such a case, Trolly Holdings Ltd. shall inform members by posting a notice on Trolly Holdings Ltd.-provided Internet site screen or the like.
21.2 Trolly Holdings Ltd. shall not be responsible for mental suffering experienced by members incurred by other members while using the TrollyGo Website, unless it is a case where Trolly Holdings Ltd. has knowingly left the problem unattended with malicious intent.
21.3 Trolly Holdings Ltd. shall not be responsible for loss incurred by members due to reliance on information or materials posted on the TrollyGo Website.
21.4 Personal information included in a content that a member voluntarily and openly posted may be collected and used by others. Individual members shall bear such a risk, and Trolly Holdings Ltd. shall not be responsible for any results incurred from such risks.
21.5 All losses and/or damages due to a member's failure to correct wrong or outdated information registered at the time of the member's application for the Service and registration of postings shall be the member's own responsibility and Trolly Holdings Ltd. shall not be responsible for any results as such.
21.6 Trolly Holdings Ltd. does not represent or has control over other sites that members may visit through the TrollyGo Website.
21.7 Trolly Holdings Ltd. shall not be responsible for losses and/or damages incurred to a member concerning the Service without Trolly Holdings Ltd.'s willful misconduct or gross negligence.

Article 22 (Governing Laws and Jurisdiction)

22.1 These Terms & Conditions shall be governed and construed in accordance with the laws of the Republic of the Korea.
22.2 Any dispute arising out of or in connection with these Terms & Conditions shall be finally settled by arbitration in Seoul in accordance with the International Arbitration Rules of the Korean Commercial Arbitration Board and laws of Republic of Korea.

Article 23 (Others)

23.1 All schedules and attachments to these Terms & Conditions shall be deemed to be an integral part of these Terms & Conditions.
23.2 Matters not covered by these Terms & Conditions and disputes over interpretation of a clause in these Terms & Conditions shall be settled amicably through mutual consultation between Trolly Holdings Ltd. and members.
23.3 Trolly Holdings Ltd. and members shall not transfer the rights and responsibilities under these Terms & Conditions to a third party or provide as a pledge without the prior written consent of the counter-party.
23.4 In interpreting these Terms & Conditions, the calculation of periods, currencies, etc., shall be based on the Republic of Korea. The currency shall be based on the US dollar.
23.5 These Terms & Conditions may be executed in English and in other language. In the event of any difference or inconsistency among different versions of these Terms & Conditions, the English version shall prevail over in all respect.

Additional Rules

(Date of Implementation)

These Terms & Conditions shall be implemented starting November 22, 2023.